​ Where are the pick-up and drop off locations

We have one pick up and drop off location at 777 Hay Street, Perth. There is a charter parking area directly opposite the Holiday Inn, near the Apple Store. It is walking distance to train stations and bus stations. 
 
The Swan Valley Hidden Delights Tour also has a pick up and drop off point at the Guildford Train Station – James Street exit at the base of the staircase. The Bickley Valley Wine and Cider Tour also has a pick up and drop off point at the Crown Casino.
 
Look out for the Hidden deTours minibus and your driver guide!

Can you pick me up from my hotel?

We have specific pick up points; however, please contact us and we will see if it is possible to arrange a pick up and drop off to your hotel in the Perth CBD or Northbridge

Do I need a booking?

For public advertised tours you will need to book your seat via our booking page here. If you are interested in joining us for a tour that is less than 48 hours from start time, please contact Monique directly on 0437 050 252 or info@hiddendetours.com.au to see if there are seats available. 
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For private group tours contact us here to arrange a custom-made tour just for you and your group.

What is the maximum amount of people that can fit on your bus?

The bus is a 14-seater Toyota Commuter minibus. For Bar Tours of Perth and Fremantle and Craft Beer Tours the maximum about of people is 13. For Wine Tours in the Swan Valley and Bickley Valley we have a maximum capacity of 12 people, so we have room to store your wine, beer, cider or food purchases.

Can we drink alcohol on the bus?

Unfortunately no. Consumption of alcohol is prohibited by law and not permissible on the tour vehicle.
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What should I wear?​

Wear something comfortable and smart casual. Keep in mind Perth bar/pub clothing requirements. On sunny days we recommend you wear sunscreen and bring a hat. In the cooler months we suggest you bring something to keep warm.

What should I bring?​

We provide a bottle of water; however, if you would like to bring your own bottle, the environment will love you for it! You will be able to top up at each venue on the tour. We also suggest you bring a fully charged phone and possibly some cash, just in case some venues do not have ATM’s.
 
As we are visiting licensed venues please bring your identification. Either a driver’s licence or passport is permitted.

Do tours go ahead if it is raining?

Yes, tours do operate on rainy days. Please wear appropriate wet weather clothing and bring an umbrella.
 
If we are advised by the Bureau of Meteorology the weather is unsafe to drive, we will contact you prior to the tour to inform you if the tour will proceed due to safety reasons. If a tour does not proceed the full amount of the tour will be transferred to another available date, or you will receive a full refund (excluding third party booking fees).

Do I need to bring a printed copy of my ticket?​

A printed copy is not required. We are happy to sight a digital copy of the ticket on your phone before departure.
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Is there an age restriction for tours?​

Currently all guests must be over 18 years of age as we visit licensed venues on our Perth tours. You will be required to provide identification prior to departure.

Is the bus wheelchair accessible?​

Currently our bus is not wheelchair accessible. This is something we are working towards in the future.

Do you have private tours?​

Yes, each tour advertised can be made into private small group tours and we can create an itinerary just for you and your group. The minimum for a group tour is 6 people. Contact us here to discuss your requirements.

Do you do conference tours?​

Yes absolutely. We would love to show you around Perth, so please get in touch with us here to create a great corporate tour in Perth for you. We can pick you up from the conference venue too!

Can I change the date of a tour?​

Yes, you can change the date of your tour at no extra cost with more than 15 days notice from your date of departure. It can only be made once and by contacting us directly via phone or email.

Can I cancel my booking? What is your cancellation policy?​

You may cancel the tour and will receive the following refund:

Public Tours
·     15 days or more prior to the day of departure: your payment will be refunded less any administration costs*
·     14 days to within 3 days of the day of departure: 50% of your payment will be refunded to the Customer
·     Less than 3 days before the day of departure: no refund will be provided to the Customer
 
Private Group Tours and Charters
·     15 days or more prior to the day of departure: the deposit of 25% is non-refundable. The remainder of the full amount less the deposit will be refunded.
·     14 days or less before the day of departure: no refund will be provided to the Customer

*The administration costs include: fees that may be levied by third party operators providing their services in conjunction with the tour, bank fees, credit card fees, booking fees and other costs associated with delivering the tour or returning your money to you. 
 
Please refer to the Terms and Conditions for more detailed information.

Where should I go after the tour?​

If you are up for going out after a tour, feel free to ask us for recommendations. There are so many amazing places to discover and we love sharing the hidden fab spots to visit.
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Do you have gift vouchers?​

Yes, we do! We have two choices of gift vouchers for our Perth tours – one for a specific tour you choose and one for a set amount. Purchase a gift voucher for your friend, family member or work colleague here.
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Where do we write a review?

Thank you for considering writing a review. We love to hear your feedback. Feel free to leave one on the following platforms:
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