The following policy outlines the way in which Hidden deTours Pty Ltd (ABN 32 166 018 319), a local Tour and Charter company in Perth, Western Australia, who owns and manages the website https://www.hiddendetours.com.au/ protects the privacy of our Customer’s personal information and complies with the Privacy Act 1988.
Purpose of the Policy Hidden deTours (“us”, “our” or “we”) take our obligations under the Privacy Act seriously. We ensure compliance with the Act and safeguard the personal information that we hold about our customers. This policy sets out how we do so.
How personal information is used In the course of its operations, as an organisation providing a range of tourism services to Customers, we may collect personal information. We collect and maintain personal information provided by the Customer (“you” or “your”) for the purpose of:
Carrying out business and providing tours, charters and experiences
Processing of payments
To notify you about promotions, products or services that may be of interest to you
How personal information is collected Personal information is collected from you by the following methods:
Via email, SMS, phone, letter;
On completion of the Tour/Charter Booking Form and Passenger Information Form when booking and participating in a tour;
On signing up to receive email communications via the website subscribe function managed by MailChimp.
Connecting with us via social media when you provide us information;
When you register for any promotions or enter competitions; or
When you ask us to send brochures or other information to you.
By booking online on our website which is powered by Bookeo a third party booking system we use.
When you choose to pay by Square or Paypal on our online booking system.
Personal information we collect The type of personal information we collect about you is necessary to assist us in providing the services you request. We generally process the following types of personal information about you, depending on your particular circumstance and what you request from us:
Contact information: including name, address, phone number, email address
Information about your dietary requirements and health issues (if required)
Is personal information disclosed to third parties? Personal information may be disclosed to third parties in situations where:
It is required to do so by law
We believe in good faith the law requires disclosure
We have reason to believe doing so is necessary to identify, contact or bring action against anyone who may be damaging, injuring, or interfering (intentionally or unintentionally) with its rights or property or anyone else who could be harmed by those activities.
We may disclose your personal information to our service providers including venues or organisations we visit on our tours, charters or experiences, for the process of delivering our service only.
We may use online services to assist with the operation of our business, including financial systems, marketing systems and others. These agents are bound by terms in their contract to ensure your information is protected and are not permitted to sell or use your information for other purposes.
We do not disclose personal information to any other organisations or send information overseas.
Information security We will endeavour to ensure security, integrity and privacy of personal information submitted to us by hard copy or electronic means. Only authorised staff members of Hidden deTours are able to access personal information. All customer personal information is classed confidential.
We will review and update security measures regularly, but will not be held responsible for unauthorised access to personal information.
We will take reasonable steps to destroy or permanently de-identify personal information no longer needed for any purpose, but some personal information may need to be stored as archives for record-keeping purposes.
The Hidden deTours website and the booking system by Bookeo, where online bookings are made, are secured by an SSL certificate which encrypts all transmitted data, so you can use the website safely and securely. The payment gateways used on the Hidden deTours website, such as Square and PayPal have achieved PCI DSS compliance certification, which enables your data to be kept safe.
Unsubscribing You may, at any time, request to stop receiving communications from us through clicking the unsubscribe link on the marketing emails sent by us.
Linked Sites Our website may contain links to other websites that are not operated, controlled or maintained by us. We are not responsible for the content of these websites or the privacy practices they uphold. We encourage you to read their privacy policies before providing any of your personal information to these websites, as they may differ to ours.
Tracking Technologies/Cookies We use third-party web analytics services on our website, such as Google Analytics. On our social media accounts, such as Facebook and Instagram we use the Facebook pixel. Google Adwords is also utilised to assist with providing advertisements to customers who are potentially interested in our service.
The administrators for these services provide analytical information using technologies such as cookies and tracking pixels to help us analyse how visitors use our website and social media pages. If you prefer to use the website anonymously and do not wish to receive cookies, we recommend you adjust your Internet browser settings accordingly.
Your rights to your personal information we collect /Complaints/ Contact All information provided by you must be provided in a timely manner when requested by us, including personal information provided in a Tour Booking or as otherwise requested, verbally or in writing, by us at any time. Failure to provide any requested information may result in delay or cancellation of the Tour in accordance with the Tour Booking and the Terms and Conditions.
You warrant that any and all information supplied is true and accurate and without limiting the terms of these Terms and Conditions.
If at any time, you discover that personal information held is incorrect, you may apply to us in writing to have it corrected. You may on reasonable request, and pursuant to National Privacy Principles, access personal information or address any queries relating to privacy, or a problem or complaint, to us at: firstname.lastname@example.org
We welcome your feedback and take privacy matters very seriously. We endeavour to correct the matter or resolve your issue in an appropriate and timely manner.